RollCall

Acceptable Use Policy

Last Updated: March 2026

1. Purpose

This Acceptable Use Policy ("AUP") sets out the rules and guidelines for the appropriate use of RollCall applications, including the Driver/Supervisor App and the Parent App. By using any RollCall application, you agree to comply with this policy.

This AUP forms part of the Master Services Agreement between RollCall Safety Solutions Pty Ltd and the subscribing educational institution, and applies to all authorised users of the RollCall platform.

2. Driver/Supervisor App

2.1 Permitted Use

The Driver/Supervisor App is provided for the following purposes:

  • Recording student boarding and alighting events via NFC tap-on/tap-off
  • Viewing assigned routes, stops, and student manifests
  • Communicating service updates and delays to the school and parents
  • Reporting safety incidents or concerns
  • Monitoring real-time GPS tracking during bus journeys

2.2 Prohibited Use

Users of the Driver/Supervisor App must not:

  • Use the application while driving a vehicle (the app should only be operated when the vehicle is stationary)
  • Share login credentials with unauthorised persons
  • Photograph, screenshot, or otherwise record student information displayed in the app for personal use
  • Use student contact information obtained through the app for any purpose unrelated to bus operations
  • Attempt to access routes, student data, or features not assigned to their role
  • Disable or interfere with GPS tracking or NFC functionality

3. Parent App

3.1 Permitted Use

The Parent App is provided for the following purposes:

  • Viewing real-time bus location and estimated arrival times
  • Receiving notifications when children board or alight from the bus
  • Viewing assigned bus routes and stop information
  • Notifying the school of absences or changes to travel arrangements
  • Accessing bus service announcements and updates

3.2 Prohibited Use

Users of the Parent App must not:

  • Share account access with persons who are not the registered parent or guardian
  • Attempt to access information about children other than their own registered dependants
  • Use the app to track or monitor individuals other than their registered children
  • Redistribute, share publicly, or misuse bus location data or driver information
  • Use the app to harass, intimidate, or contact drivers or other parents inappropriately

4. General Prohibited Activities

All users of RollCall applications must not:

  • Reverse engineer, decompile, or disassemble any part of the application
  • Attempt to gain unauthorised access to RollCall systems, networks, or data
  • Introduce malware, viruses, or other harmful code
  • Use the application in any manner that violates applicable laws or regulations
  • Interfere with or disrupt the integrity or performance of the application
  • Use automated tools, bots, or scrapers to access the application
  • Collect or store personal data of other users beyond what is necessary and authorised

5. Data Handling

Users must handle all personal information accessed through RollCall applications in accordance with applicable privacy laws and their organisation's privacy policies. In particular:

  • Student information must be treated as confidential and used only for authorised purposes
  • Personal information must not be disclosed to unauthorised third parties
  • Users must report any suspected data breach or unauthorised access immediately

6. Account Security

Users are responsible for maintaining the security of their account credentials. Users must:

  • Use a strong, unique password for their RollCall account
  • Not share their login credentials with any other person
  • Notify RollCall or their school administrator immediately if they suspect their account has been compromised
  • Log out of the application when using shared or public devices

7. Enforcement

Violation of this AUP may result in:

  • Temporary or permanent suspension of access to RollCall applications
  • Notification to the subscribing educational institution
  • Reporting to law enforcement where the violation involves illegal activity
  • Termination of the relevant user's account

RollCall reserves the right to investigate any suspected violation of this AUP and to take appropriate action, including removing content, disabling accounts, and cooperating with law enforcement.

8. Reporting Violations

If you become aware of any violation of this AUP, please report it to your school administrator or contact RollCall directly:

Email: support@rollcall.com.au
Phone: 1300 821 116

9. Changes to This Policy

RollCall may update this Acceptable Use Policy from time to time. Users will be notified of material changes through the application or via email. Continued use of RollCall applications after changes are posted constitutes acceptance of the updated policy.