Making life easier for staff and parents: Pinehurst School's success with RollCall

Pinehurst School, a private co-educational institution in Auckland serving approximately 1,000 students from Year 1 through Year 13, operates nine bus routes daily with an average of 200 students using school transport. The school faced significant operational challenges managing transport logistics with manual processes and lacked real-time visibility into bus locations and student boarding status.

Key Challenges

The school's transport management suffered from multiple pain points:

• Absence of live bus location tracking created delays in responding to parent inquiries
• Weak verification processes allowed some students to use the bus service without payment
• Morning delays caused reception staff to become overwhelmed with late-arriving students
• Managing temporary drivers proved difficult without centralized systems
• Communication between school staff, parents, and drivers remained inconsistent

The Problem

Transportation operations relied heavily on spreadsheets and informal communication channels. The reactive nature of the system meant staff could not proactively address issues, leaving them constantly responding to disruptions rather than preventing them.

The Resolution

RollCall provided the school with a comprehensive solution addressing these operational gaps, transforming their transport management from reactive to proactive.