Privacy Policy
Last updated: January 2024
1. Introduction
RollCall Safety Solutions Pty Ltd ("RollCall", "we", "us", or "our") is committed to protecting the privacy of the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and contact details
- School or organisation information
- Student information (collected on behalf of schools)
- Location data from our mobile applications
- Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send notifications about bus locations and student boarding
- Communicate with you about our services
- Ensure the safety and security of students
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Schools and educational institutions (as data processors)
- Service providers who assist in our operations
- Law enforcement when required by law
5. Data Security
We implement industry-standard security measures to protect your data. RollCall is ISO 27001 certified, demonstrating our commitment to information security best practices.
6. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. When no longer needed, data is securely deleted or anonymised.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
8. Children's Privacy
Our services involve collecting information about students. This information is collected on behalf of schools under their privacy policies. Parents can contact their school to access or modify their child's information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@rollcall.com.au
Phone: 1300 656 881
Address: Level 24, 570 Bourke Street, Melbourne, VIC 3000